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Jump Start January - (Education for Managers, Admins & Service Providers)
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Jump Start January - (Education for Managers, Admins & Service Providers)

Open to Managers, Admins & Service Providers.

When: Thursday, January 10, 2019
Event includes an lunch from 11:30 am to 12:00 pm. Education Event from 12:00-2:00pm
Where: Oronoque Village - SOUTH Clubhouse
10 Midwood Trail
Stratford, Connecticut  06614
United States
Contact: Ellen Felix

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TOPIC: Customer Service:  Getting Satisfaction

The evolution of customer experience and the benefits of being proactive with customer experience management.


SPEAKER: Susan Fitzpatrick, CMCA, Director of Residences at The Ritz Carlton


BIO: Overall responsibility for two distinct luxury high rise condominium associations with $4 million dollar budgets each. Oversee all management and financial functions, building staff. Develop and implement Ritz-Carlton culture and initiatives for the leader in world-class association management.  CAI PMDP instructor.  An out-of-the box idea generator who applies strategic and detailed oriented methods to professional residential real estate management. Specialties include union negotiations, major capital improvements, loan acquisitions/funding and supervising large teams of employees. 



Managers & Admins

Community Association Managers


Service Providers

Accountants, Attorneys, Bankers, Insurance, Painting Contractors, Roofers, Restoration, etc.

$25 - CAI Members/ $50 - Non-Members 


2.0 Credits - This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.



$25 - CAI Members/ $50 - Non-Members 


11:30 - 12:00 pm - Lunch

12:00 - 2:00 pm - Education


11:30 - 12:00 pm - Lunch

12:00 - 2:00 pm - Education




Thank you in advance for your support!

Admission to all CAI-CT events requires advance registration either by mail, online, or in person. Individuals will not be admitted to an event without payment. Failure to attend an event does not constitute a cancellation of event registration and you will be charged for registering.  

Video/Audio Taping

Courses are copyrighted by CAI and may not be audiotaped, videotaped or reproduced in any way for personal use or for public distribution or viewing without prior written permission.


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